As Zoho service providers for over 10 years, we have helped many businesses streamline their operations using Zoho solutions. However, it’s important to understand the differences between the various Zoho products when selecting the right one for your business.
Today, we’ll be looking at Zoho One and Zoho CRM Plus. Both offer powerful tools to help manage and grow your business, but they are designed for different needs. Below is a comparison table, followed by a detailed look at the features of each solution.
| Feature | Zoho One | Zoho CRM Plus |
| Scope | All-in-one business suite | Comprehensive customer relationship suite |
| Number of Apps | 45+ Zoho apps | 9 apps focused on CRM and customer experience |
| Focus Area | Business-wide management | Sales, marketing, and customer service |
| Customization | Extensive customization across all apps | Deep CRM-focused customization |
| Pricing Model | Subscription per employee or flexible bundles | Subscription based on usage and team size |
| Best For | Growing businesses needing full-scale management tools | Teams focused on improving customer interactions |
| Support and Maintenance | Company-wide support | Customer relationship-focused support |
| Third-Party Integration | Supports all major third-party apps | Focused integrations related to CRM processes |
| Automation Tools | Workflow automation across apps | Automation tools tailored for customer management |
| Mobile Access | Full mobile access to all apps | Mobile support for CRM and customer tools |
Zoho One: All-in-One Business Solution
Zoho One is designed to offer an all-encompassing suite of tools that help businesses manage every aspect of their operations. Whether you’re looking for a solution covering most of your business departments like HR, improve project management, handle finances, or boost your marketing efforts, Zoho One gives you access to over 45 apps in one cohesive platform.
Key Features of Zoho One:
- Complete Business Suite: Zoho One covers everything from sales, marketing, finance, HR, and IT to collaboration and communication tools.
- Unified Platform: With Zoho One, all your apps are interconnected, providing a seamless experience where data flows easily between departments.
- Customization: Zoho One allows extensive customization across all apps, giving businesses the flexibility to tailor the system according to their needs.
- Automation: With workflow automation, businesses can streamline repetitive tasks, set triggers, and improve overall efficiency.
- Integration: Zoho One integrates well with third-party applications, making it easier to fit into existing tech ecosystems.
- Scalable: Ideal for growing businesses, Zoho One’s range of apps allows companies to scale as they grow.
Who Should Choose Zoho One? If you’re looking for a solution that covers multiple areas of your business—whether you’re managing sales, marketing, operations, or HR—Zoho One is the right choice. It’s perfect for businesses that want an integrated platform to manage their operations from one dashboard without switching between different tools.
Zoho CRM Plus: Customer-Focused Suite
Zoho CRM Plus is designed specifically for businesses that want to streamline their customer interactions and enhance their sales and marketing processes. It focuses on improving customer relationships, enhancing team collaboration, and automating the sales pipeline to improve efficiency.
Key Features of Zoho CRM Plus:
- CRM-Centric Approach: Zoho CRM Plus is focused on delivering the best customer experience with tools designed for customer relationship management, sales, marketing, and support.
- Unified Customer Experience: It integrates sales, marketing, and customer support tools to provide a 360-degree view of your customers.
- Advanced Analytics: Get actionable insights from your CRM data to help teams make informed decisions and improve customer engagement.
- Automation for Sales Teams: Zoho CRM Plus allows users to set up automation for sales activities, ensuring smoother processes and reducing manual tasks.
- Collaboration Tools: Teams can work together more effectively using integrated chat, shared dashboards, and collaborative project management tools.
- Mobile Support: Access your CRM tools on the go with mobile apps, ensuring your team can manage customer relationships wherever they are.
Who Should Choose Zoho CRM Plus? Zoho CRM Plus is ideal for businesses primarily focused on improving their customer relationships. It’s perfect for sales, marketing, and support teams who want to automate processes, collaborate more efficiently, and deliver better customer experiences. If you’re looking for a solution centered around CRM and customer engagement, Zoho CRM Plus is the best fit.
Choosing the right one with confidence
With the comparison provided by expert Zoho consultants, choosing between Zoho One and Zoho CRM Plus becomes much easier based on the specific needs of your business. If you’re looking for a complete platform that handles everything from finance to customer service, Zoho One offers a wide range of tools to manage your entire organization.
However, if your main focus is improving customer relationships, boosting sales, and enhancing marketing efforts, Zoho CRM Plus provides a streamlined, CRM-focused suite designed for those needs.
Both options are powerful and integrate well, but the best choice depends on your business goals and what you need to achieve.
